Secret Shopper

Chris Cook at a Wine TastingDo you ever wonder why some days are better than others in respect to sales per customer and wine club conversions per customer? So much comes down to the performance of your team. Get the inside scoop from an objective shopper.

How Is Your Customer Service?

What’s the tasting room experience like for your guests?

Let Capiche find out and provide recommendations to improve the experience and increase sales and wine club conversions. Capiche will deploy secret shoppers to get a true picture of your winery’s customer service and tasting room experience. In our report, we will highlight what’s working and point out areas for improvement. We can also work with your team to develop skills that will make your winery shine and wine sales rise dramatically.